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2024 Zoho Application Guide

Our 2024 Application Guide now covers 46 of Zoho’s 50+ core apps, including all those that come with your Zoho One subscription!

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Highlights

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As you might expect, the tiers are normally distributed

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New to the Guide This Year

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Zoho Learn logo
Zoho SalesInbox logo

Bigin

Zoho ShowTime logo

Learn

SalesInbox

ShowTime

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Lens

And the Big Mover is…

Campaigns!

Jumping two ranks from Tier 3 to Tier 1, Zoho Campaigns is definitely a serious contender in the email marketing space.

Last year, we configured Campaigns for several clients and even ran a head-to-head test against industry leader Mailchimp using a 15,000-person list. Results were comparable, and we were able to save the client several thousand dollars in redundant fees.

What’s the big deal?

Several years back, Campaigns was a mess. While the platform itself was technically sound (minus a few complaints), Zoho did not do enough to police it, and scammers flocked.

The result? Zoho’s servers got blacklisted, meaning anything sent from them had a very high chance of ending in spam, making Campaigns effectively useless as a marketing tool, despite its features.

Zoho immediately began a process of remediation. They started a review process, requiring new senders to have content approved (until there was a positive track record). They integrated ZeroBounce, an email scrubbing tool, at no additional cost. And so on.

However, since email deliverability is all reputation-based, those efforts took a long time to produce results.

*Just because an app is missing from this guide doesn’t mean it’s inferior. It only means we haven’t had enough direct experience to judge it fairly.

ADOPT

We feel these apps are ready to use in most cases and generally recommend them to our clients without reservation.

Tier 1

At or near the best in their
weight class


CRM

Tier 2

Contenders missing one or
two key features


CONSIDER

These apps will be useful for many or even most clients, but key limitations warrant use-case analysis before implementation.

Tier 3

Up-and-comers with limitations that won’t matter to casual users


Tier 4

Some notable limitations will restrict these to specific use-cases


AVOID

Some of these apps are relatively new and may move up, but for now, they are limited to edge cases.

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Meeting

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Marketing Automation

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Backstage

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TeamInbox

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Commerce

Zoho Sites logo

Sites

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PageSense

Not sure where to start?

What one has to do usually can be done.
— Eleanor Roosevelt